Privacy Policy
At Biocity Healthcare LLP, we take your privacy seriously. When you trust us with your health, you are sharing some of the most personal information there is. We want you to know exactly how we collect, use, and protect that information whenever you visit our website or use our services.
This policy applies to everyone who uses biocityhealthcare.com, books a home sample collection, schedules a health checkup, makes an online payment, or reaches out to us for a diet consultation or any other service.
Who Are We?
Biocity Healthcare LLP is a leading diagnostic and preventive healthcare company operating across 60+ cities in India. Our registered office is at Second Floor, 434, Jagrati Enclave, New Delhi, East Delhi 110092. You can reach us at care@biocityhealthcare.com or call us at +91 8860606141.
What Information Do We Collect?
When you use our website or book any service with us, we may collect the following types of information.
- Personal details such as your name, age, gender, date of birth, and contact information including your phone number, email address, and home address for sample collection purposes.
- Health-related information such as the tests you book, your medical history if you share it during a consultation, and your diagnostic reports and results.
- Payment information when you make a transaction through our online payment gateway. Please note that we do not store your card details directly. Payments are processed through secure third-party gateways that comply with applicable data security standards.
- Device and browsing information such as your IP address, browser type, and pages you visit on our website. This helps us improve our platform and understand how our users interact with our services.
If you leave a comment, fill out a form, or contact us through any channel on our website, we also retain that communication.
Why We Collect This Information?
We collect your information strictly to serve you better. Here is what we use it for.
To process your test bookings and home sample collection requests. To deliver your diagnostic reports and share them with you securely. To send you appointment reminders, updates on your reports, and important service notifications.
To help our doctors and dieticians provide accurate consultations and health advice. To process online payments and maintain transaction records. To improve the quality of our website, services, and health packages.
To send you relevant health tips, offers, and updates, but only if you have opted in to receive such communications. We do not use your personal or health data for any purpose that is unrelated to your healthcare needs and our services.
How We Share Your Information?
We do not sell your personal information. We do not share it with anyone for marketing or commercial purposes. Your information may be shared only in the following situations.
With our internal team of doctors, dieticians, phlebotomists, and lab technicians who are directly involved in delivering your services. With trusted third-party service providers such as payment gateways, report delivery platforms, or technology partners, but only to the extent necessary and under strict confidentiality obligations. With government or regulatory authorities, if we are legally required to do so.
Cookies and Website Data
Our website uses cookies to give you a smoother browsing experience. Cookies are small files that are stored on your device. They help us remember your preferences and understand how you use our site.
You can choose to disable cookies through your browser settings. However, please keep in mind that some features of our website may not function properly without them.
How We Protect Your Data?
We follow reasonable technical and organisational practices to keep your information safe. Our website uses encrypted connections, and access to sensitive health data is restricted to authorised personnel only. That said, no system is completely immune to risk, and we encourage you to use strong passwords and keep your account credentials confidential.
How Long We Keep Your Information?
We retain your personal and health information for as long as required to provide our services and to comply with any applicable legal obligations. If you wish to have your data deleted, you can contact us and we will process your request subject to any legal requirements.
Your Rights
You have the right to access the personal information we hold about you. You can also request corrections if something is inaccurate. If you no longer want to receive promotional communications from us, you can opt out at any time by writing to us or clicking the unsubscribe link in our emails.
To exercise any of these rights, simply reach out to us at care@biocityhealthcare.com.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check this page occasionally so you are always aware of how we handle your information.
Get in Touch
If you have any questions about this policy or how we handle your data, we are always happy to help. Email Us: care@biocityhealthcare.com
